Tathakir Privacy Policy

Last Updated: [01/11/2024]

This Privacy Policy explains how Tathakir collects, uses, and protects the personal information of users of Tathakir platform including our website and mobile application. This policy is incorporated into our Terms of Service.

1. Information We Collect

We collect the following types of information:

• Information You Provide Directly:
  • Account Information: When you create an account, we collect your name, email address, phone number, and password.

  • Profile Information: You may choose to provide additional information for your profile, such as your location, interests, and profile picture.  

  • Transaction Information: When you purchase tickets, we collect information related to the transaction, including your ticket payment information, billing address, and ticket details, without your card details.

  • Communications: When you contact us or other users through the Platform, we collect the content of those communications.

  • Event Organizer Information: If you are an event organizer, we collect information about your organization, events, and financial details necessary for payouts.

• Information We Collect Automatically:
  • Usage Information: We collect information about your use of the Platform, such as the pages you visit, the features you use, and the time you spend on the Platform.

  • Device Information: We collect information about the device you use to access the Platform, such as your IP address, device type, operating system, and browser type.  

  • Location Information: With your permission, we may collect your precise location information. We may also infer your general location from your IP address.

  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity on the Platform. You can manage your cookie preferences through your browser settings.  

2. How We Use Your Information

We use your information for the following purposes:  

• Providing and Improving the Platform: To operate, maintain, and improve the Platform, personalize your experience, and provide customer support.

• Processing Transactions: To process ticket purchases and payments.

• Communicating with You: To send you important information about your account, events, and updates to the Platform.

• Marketing and Promotions: With your consent, to send you marketing communications about upcoming events and promotions. You can opt out of receiving marketing communications at any time.

• Legal Compliance: To comply with applicable laws and regulations.

• Security and Fraud Prevention: To protect the security of the Platform and prevent fraud.

• Event Organizer Purposes: To facilitate event management, ticket sales tracking, and payouts to organizers.

3. How We Share Your Information

We may share your information with the following parties:

• Event Organizers: We share necessary information with event organizers to facilitate ticket sales and event management.

• Service Providers: We share information with third-party service providers who assist us with payment processing, and other services. These service providers are contractually obligated to protect your information.

• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.  

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.  

5. Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.  

• Correction: You have the right to correct any inaccuracies in your personal information.  

• Deletion: You have the right to request the deletion of your personal information.  

• Objection: You have the right to object to the processing of your personal information.

To exercise these rights, please contact us at info@tathakiriq.com.  

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

7. Children's Privacy

The Platform is not intended for children under the age of 18 years old. We do not knowingly collect personal information from children under this age.  

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform. Your continued use of the Platform after the effective date of the updated policy constitutes your acceptance of the changes.  

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@tathakiriq.com.